I was doing an online chat with a Hewlett-Packard tech support representative (who shall remain nameless to protect the guilty) today. I needed assistance troubleshooting one of their deskjet printers that had a couple of front panel lights blinking ominously. After I briefed him on my situation and how I had tried to fix it so far, I kid you not, he asked me this question:
"Did you turn it off and back on again?"
I've been in the tech support business over ten years now, buddy, so, yeah, I tried that.
We went back and forth for almost an hour before he gave up after searching in vain for a record of my printer's serial number. He finally punted, directing me to call the phone support tomorrow.
No comments:
Post a Comment